Last updated: 01 January 2025

 

1. Who We Are & Acceptance of Terms

Humans4 is a commercial brand operated by Connecting Humans Inc., a legal entity organized under the laws of Ontario, Canada (“Connecting Humans Inc.”, “Humans4”, "Humans4Mediation", "Humans4Negotiation", "Humans4Advisory", “we”, “us”, or “our”).

These Terms of Use (“Terms”) govern your access to and use of our website hosted on Wix, and any mediation, negotiation, facilitation, conflict analysis, advisory, educational, or related services offered under the Humans4 brand, including any related digital content, reports, resources, consultations, or communications collectively referred to as the “Services”.

By accessing our website, booking a consultation, registering for Services, making a payment, submitting information, or participating in any Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the website or Services.

 

2. Nature of Services

Humans4 provides professional mediation, negotiation support, conflict analysis, facilitation, advisory, and related services designed to help individuals, organizations, families, professionals, teams, or other parties better understand, manage, resolve, or prevent conflict.

 

Our Services may include, but are not limited to:

• Private mediation sessions

• Joint or multi-party mediation sessions

• Negotiation preparation and advisory support

• Strategic conflict analysis reports

• Facilitated conversations

• Ongoing mediation or conflict support

• Educational resources, tools, or guidance related to communication, negotiation, and conflict management

 

The Services are intended to support communication, decision-making, negotiation, and conflict resolution. They do not guarantee any specific agreement, settlement, behavioral change, business result, legal outcome, or personal outcome.

 

3. No Legal, Medical, Financial, or Psychological Advice

The Services provided by Humans4 do not constitute legal advice, financial advice, tax advice, therapy, counselling, psychotherapy, psychoanalysis, medical treatment, mental health care, or crisis intervention.

Unless expressly stated in writing, we do not act as your lawyer, therapist, financial advisor, accountant, representative, or advocate.

You acknowledge and agree that:

• We do not provide legal opinions or determine your legal rights or obligations.

• We do not diagnose, treat, prevent, or cure any medical, psychological, or mental health condition.

• We do not make decisions for you or for any party involved in a dispute.

• You remain solely responsible for obtaining independent legal, financial, tax, medical, psychological, or other professional advice where appropriate.

Participation in mediation, negotiation, advisory, or conflict support services does not create a lawyer-client relationship, therapist-client relationship, medical relationship, fiduciary relationship, or any other legally privileged professional relationship unless expressly required by law.

 

4. Mediation, Negotiation & Advisory Relationship

Mediation, negotiation support, and conflict advisory services are professional processes designed to support constructive dialogue, informed decision-making, and conflict management.

You acknowledge and agree that:

• You are responsible for your own decisions, statements, actions, agreements, and outcomes.

• We may facilitate communication, ask questions, provide structure, identify issues, support reflection, or offer strategic observations, but we do not impose decisions.

• In mediation, any agreement reached depends on the voluntary participation and consent of the parties involved.

• In negotiation advisory services, any strategy, recommendation, or preparation support is provided for informational and strategic purposes only.

• In conflict analysis or advisory reports, our observations are based on the information available to us and should not be treated as legal, psychological, or financial determinations.

You remain solely responsible for deciding whether, how, and when to act on any information, analysis, recommendation, or insight provided through the Services.

 

5. Eligibility & User Obligations

By using the website or Services, you represent and warrant that:

• You are at least 18 years old, or the age of majority in your jurisdiction.

• You have the legal capacity to enter into binding agreements.

• You will provide accurate, complete, and current information.

• You will participate honestly, respectfully, and in good faith.

• You will respect the privacy, safety, dignity, and rights of all participants.

• You will not use the Services for unlawful, abusive, deceptive, coercive, or harmful purposes.

We reserve the right to refuse, suspend, or terminate access to the Services where we reasonably believe that participation would be inappropriate, unsafe, unlawful, unethical, or inconsistent with these Terms.

 

6. Voluntary Participation & Authority to Settle

Unless otherwise agreed in writing, participation in mediation or facilitated discussions is voluntary.

Where you participate in mediation, negotiation, or any related process on behalf of an organization, company, family member, estate, partnership, team, or other entity, you represent that you have the authority to participate and, where applicable, to negotiate or make decisions on behalf of that party.

If authority is limited, you agree to disclose those limits in advance.

We are not responsible for verifying the legal authority of any participant unless expressly agreed in writing.

 

7. Suitability of Services

Not every conflict, dispute, or situation is appropriate for mediation, negotiation support, or advisory services.

We may decline, pause, suspend, or terminate Services if we believe that:

• A matter is inappropriate for mediation or facilitated discussion.

• There is a significant safety concern, power imbalance, coercion, bad faith participation, or risk of harm.

• A participant is unable or unwilling to participate constructively.

• The matter requires legal, therapeutic, medical, financial, crisis, or other specialized professional support beyond our role.

• Continuing the Services would be unethical, unlawful, unsafe, or unproductive.

Where appropriate, we may suggest that you seek independent professional advice or support.

 

8. Code of Conduct

By participating in any mediation, negotiation, advisory session, consultation, group discussion, online meeting, written exchange, or related activity offered through Humans4, you agree to comply with this Code of Conduct.

Our goal is to create a respectful, constructive, confidential, and effective environment for communication and conflict resolution.

 

Expected Standards of Behaviour

Participants are expected to:

• Treat all individuals with respect, professionalism, and courtesy.

• Communicate honestly and constructively.

• Listen in good faith and avoid intimidation, harassment, threats, or abusive conduct.

• Respect the privacy and confidentiality of other participants.

• Avoid recording, copying, sharing, or distributing session content unless expressly authorized.

• Participate in the agreed language of the process, whether English, French, or another agreed language.

• Attend scheduled sessions on time and prepared.

• Notify us promptly of any safety, accessibility, conflict of interest, or participation concerns.

 

Prohibited Conduct

Participants may not:

• Threaten, harass, intimidate, abuse, discriminate against, or defame others.

• Use the Services to pressure, manipulate, coerce, or unlawfully influence another person.

• Share confidential information from the process without authorization.

• Record sessions, take screenshots, distribute materials, or publish communications without express permission.

• Misrepresent facts, identity, authority, or intentions.

• Use information obtained through the Services for unsolicited marketing, retaliation, public exposure, harassment, or improper commercial purposes.

• Infringe upon the intellectual property, privacy, or confidentiality rights of Humans4 or any participant.

 

Enforcement

Failure to comply with this Code of Conduct may result in corrective action, including a warning, pausing a session, removal from a session, restricted access, suspension, or termination of Services without refund, where permitted by law.

 

9. Programs, Sessions, Scheduling & Availability

Service formats, session durations, deliverables, availability, and timelines are described on the website, in written communications, or in a separate agreement.

Services may be delivered virtually, by phone, in writing, or in person where agreed.

Scheduling is subject to availability. You are responsible for attending scheduled sessions on time and ensuring that you have the necessary technology, privacy, and environment to participate effectively.

We reserve the right to modify schedules, delivery formats, session structures, or service availability where reasonably necessary.

 

10. Fees, Payments & Refund Policy

Fees for Services are disclosed on the website, in a proposal, in an invoice, or in written communications.

Unless otherwise stated:

• Fees are payable in advance.

• Payments may be processed securely through third-party payment providers, including Stripe.

• Prices are subject to change before booking confirmation.

• Additional work outside the agreed scope may be subject to additional fees.

• Taxes, where applicable, may be added to the stated price.

 

Refund Policy

Unless otherwise expressly stated in writing, all sales are final.

Refunds are issued only in exceptional circumstances and at our sole discretion, subject to applicable law.

No refund will be issued for Services that have already been delivered, partially delivered, scheduled within a non-refundable cancellation window, or prepared specifically for you, including reports, analysis, advisory work, or customized materials.

 

11. Cancellations, No-Shows & Late Arrivals

You are responsible for notifying us of cancellations or rescheduling requests at least 72 hours in advance, unless another cancellation period is agreed in writing.

Unless otherwise agreed:

• Cancellations with less than 72 hours’ notice may be charged in full.

• No-shows may be charged in full.

• If you arrive late, the session may still end at the scheduled time.

• If you are more than 15 minutes late without notice, the session may be treated as cancelled and non-refundable.

• We may, at our discretion, attempt to reschedule a missed session once.

For multi-party mediation or facilitated conversations, rescheduling may require the availability and agreement of all necessary participants.

 

12. Confidentiality

We treat information shared during mediation, negotiation, facilitation, conflict analysis, or advisory services as confidential, subject to these Terms, any separate written agreement, applicable professional standards, and applicable law.

However, you acknowledge that:

• The Services do not necessarily create legal privilege.

• Communications may not be protected by legal, medical, therapeutic, or other professional confidentiality laws.

• Confidentiality may be limited where disclosure is required by law, court order, regulatory requirement, or legal process.

• We may disclose information where we reasonably believe there is an imminent risk of serious harm, abuse, illegal activity, or threats to safety.

• In multi-party processes, information shared in joint sessions may be known to other participants.

For mediation or multi-party processes, additional confidentiality terms may be set out in a separate mediation agreement or participation agreement.

 

13. Private Meetings, Caucuses & Information Sharing

In some mediation or facilitated processes, we may meet separately with participants in private meetings or caucuses.

Unless otherwise agreed, information shared in a private meeting may be treated as confidential from the other participants, except where disclosure is authorized, required by law, necessary to address safety concerns, or otherwise permitted under the applicable mediation agreement.

We reserve the right to manage the process in a manner we consider appropriate, fair, and constructive.

 

14. Recordings, Notes & Record Retention

Sessions may not be recorded by participants without our express written permission and, where applicable, the consent of all participants.

We may create notes, summaries, internal records, reports, transcripts, or related materials as part of providing the Services.

Unless otherwise agreed:

• We are not required to provide our internal notes or working materials.

• Records may be retained or deleted at our discretion, subject to legal, regulatory, tax, insurance, or business obligations.

• Upon written request, we may share or delete certain records where feasible and legally permitted.

• Once records, summaries, reports, or materials are shared with you, your use, storage, disclosure, or distribution of those materials is your responsibility.

We are not liable for any indirect, consequential, special, or reputational damages arising from your misuse or disclosure of shared records, reports, summaries, or materials.

 

15. Written Reports, Summaries & Strategic Conflict Analysis

Where we provide a written report, summary, strategic conflict analysis, advisory note, recommendation, or other written deliverable, it is based on the information available to us at the time and on our professional judgment.

Such materials are provided for informational, strategic, educational, and conflict management purposes only.

They are not legal opinions, psychological assessments, forensic evaluations, financial advice, or guarantees of outcome.

You are responsible for reviewing any written material carefully and obtaining independent professional advice before relying on it for legal, financial, medical, employment, business, or other significant decisions.

 

16. Intellectual Property

All content provided through the website or Services, including but not limited to text, frameworks, methods, worksheets, documents, reports, templates, exercises, visuals, recordings, videos, slides, articles, website content, and other materials, is owned by Connecting Humans Inc. or licensed to it.

You are granted a limited, non-exclusive, non-transferable, revocable license to use such materials for your personal or internal use only.

You may not, without our prior written permission:

• Copy, reproduce, publish, distribute, sell, license, or commercially exploit our materials.

• Share our materials with third parties.

• Record, transcribe, or distribute sessions.

• Adapt, modify, or create derivative works from our content.

• Use our frameworks, methods, or materials to provide competing services.

Violation of this section may result in termination of access and legal action.

 

17. Website Use

You agree not to use the website in any way that:

• Violates applicable laws or regulations.

• Interferes with the website’s operation, security, or functionality.

• Attempts to gain unauthorized access to systems, accounts, data, or networks.

• Introduces malware, viruses, harmful code, or automated scraping tools.

• Copies, extracts, republishes, or misuses website content without permission.

• Misrepresents your identity or affiliation.

We may suspend or restrict access to the website where we reasonably believe these Terms have been violated.

 

18. Third-Party Services

Our website and Services may rely on or link to third-party platforms, tools, or providers, including but not limited to Wix, Stripe, video conferencing platforms, scheduling tools, email providers, analytics tools, or other software.

We are not responsible for the content, policies, availability, security, or practices of third-party services. Your use of third-party services may be governed by their own terms and privacy policies.

 

19. No Guarantees

We do not guarantee that mediation will result in an agreement, that negotiation support will produce a specific outcome, that conflict analysis will resolve a dispute, or that any participant will act in a particular way.

Outcomes depend on many factors outside our control, including the willingness, authority, honesty, preparation, and conduct of participants.

You acknowledge that individual, organizational, relational, legal, financial, or business results may vary.

 

20. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, consequential, special, punitive, reputational, emotional, business, or financial damages.

• We are not liable for decisions, agreements, losses, actions, inactions, or outcomes resulting from your participation in the Services.

• We are not liable for the conduct, statements, omissions, or decisions of other participants.

• Our total aggregate liability shall not exceed the total amount paid by you to us for the specific Services giving rise to the claim.

This limitation applies regardless of the theory of liability, including contract, tort, negligence, strict liability, or otherwise, subject to applicable law.

 

21. Indemnity

You agree to indemnify and hold harmless Connecting Humans Inc., Humans4, and their directors, officers, contractors, employees, facilitators, mediators, advisors, representatives, and affiliates from and against any claims, losses, liabilities, damages, costs, or expenses arising out of:

• Your breach of these Terms.

• Your misuse of the website or Services.

• Your violation of another person’s rights.

• Your unauthorized disclosure of confidential information.

• Your decisions, actions, agreements, or omissions related to the Services.

 

22. Termination

Either you or Connecting Humans Inc. may terminate participation in the Services, subject to applicable cancellation terms, payment obligations, and any separate written agreement.

We may suspend or terminate Services immediately if we believe that continued participation would be unsafe, unethical, unlawful, inappropriate, or inconsistent with these Terms.

You remain responsible for payment for Services rendered, reserved, prepared, or otherwise payable up to the effective date of termination.

 

23. Governing Law & Jurisdiction

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of laws principles.

Any disputes arising from or relating to these Terms, the website, or the Services shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada, unless otherwise required by applicable law.

 

24. Entire Agreement

These Terms, together with any applicable mediation agreement, service agreement, proposal, invoice, privacy policy, or other incorporated policy, constitute the entire agreement between you and Connecting Humans Inc. regarding your use of the website and Services.

If there is a conflict between these Terms and a separate signed agreement, the signed agreement will govern to the extent of the conflict.

 

25. Severability & Waiver

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

 

26. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website or Services after updated Terms are posted means that you accept the revised Terms.

 

27. Contact Us

For legal inquiries or questions about these Terms, you may contact us at:

Contact+legal@connectinghumans.ca