Last updated: 01 October 2025

 

1. Introduction

Humans4 is a professional services brand operated by Connecting Humans Inc., a legal entity organized under the laws of Ontario, Canada (“Connecting Humans Inc.”, “Humans4”, “Humans4Mediation”, “Humans4Negotiation”, “Humans4Advisory”, “we”, “us”, or “our”).

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This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use our website, communicate with us, book a consultation, participate in mediation, negotiation, conflict advisory, strategic analysis, or related professional services, or otherwise interact with Humans4.

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Our website may be hosted on third-party platforms such as Wix or similar service providers.

We operate from Canada and may serve clients in different jurisdictions. We comply with applicable privacy and data protection laws, including, where applicable:

• Canada’s Personal Information Protection and Electronic Documents Act, known as PIPEDA;

• Applicable provincial privacy laws;

• The EU General Data Protection Regulation, known as GDPR, where relevant;

• Applicable U.S. privacy laws, including the California Consumer Privacy Act and California Privacy Rights Act, where relevant.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

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2. Data Controller

For the purposes of applicable data protection laws, Connecting Humans Inc. is the data controller of personal information processed in connection with Humans4 services.

 

Contact:
📧 hello+legal@connectinghumans.ca
📍 Ottawa, Ontario, Canada

 

3. Professional Context of Our Services

Humans4 provides professional mediation, negotiation, conflict analysis, and advisory services.

Our services may include, depending on the engagement:

• Mediation preparation;

• Private mediation sessions;

• Multi-party conflict facilitation;

• Negotiation advisory support;

• Strategic conflict analysis;

• Ongoing conflict or negotiation support;

• Professional guidance related to communication, process design, and decision-making.

 

Our services do not constitute:

• Legal advice;

• Representation by a lawyer;

• Therapy, counselling, psychotherapy, or mental health care;

• Financial, tax, accounting, or investment advice;

• Medical diagnosis, treatment, or clinical support.

 

Unless expressly stated in a separate written agreement, participation in our services does not create a solicitor-client relationship, medical relationship, therapeutic relationship, or any legally privileged relationship.

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Clients remain responsible for their own decisions, agreements, legal rights, obligations, and outcomes. Where legal, financial, clinical, or other regulated advice is required, clients should consult the appropriate licensed professional.

 

4. Personal Information We Collect

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4.1 Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

• Name;

• Email address;

• Phone number;

• Organization, role, or professional title;

• Billing and invoicing details;

• Information submitted through website forms;

• Information shared during consultation calls;

• Communications with us by email, phone, video call, forms, or messaging tools;

• Service preferences, scheduling information, and administrative details;

• Feedback, testimonials, or survey responses, where provided.

 

4.2 Information Related to Mediation, Negotiation, and Advisory Services

Because our services often involve sensitive personal, professional, organizational, or interpersonal matters, you may choose to share information related to:

• A dispute, negotiation, or conflict;

• Parties involved in a matter;

• Workplace, business, family, commercial, or organizational circumstances;

• Goals, concerns, risks, interests, or priorities;

• Documents or background materials relevant to the engagement;

• Notes, reflections, strategy considerations, or communications exchanged during the process.

We only ask for information that is relevant to the service being provided. However, any information you choose to disclose is provided voluntarily and at your discretion.

 

4.3 Payments

If payments are made through our website or through a third-party payment processor such as Stripe, payment information is processed securely by that third-party provider.

We do not store or process full credit card numbers.

We may receive limited payment-related information, such as:

• Billing name;

• Billing email;

• Invoice information;

• Payment status;

• Transaction confirmation;

• Last four digits of a card, where provided by the processor.

Payment processors act in accordance with their own privacy and security practices.

 

4.4 Live Sessions, Video Calls, Recordings, and Transcripts

When you participate in live sessions, consultation calls, mediation sessions, negotiation advisory meetings, or online meetings through platforms such as Zoom, Google Meet, Microsoft Teams, or similar tools, we may process:

• Audio and video communications;

• Chat messages;

• Attendance details;

• Scheduling metadata;

• Session notes;

• Recordings, where enabled;

• Transcripts, where enabled manually or automatically.

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4.5 Notes, Analysis, and Working Materials

As part of providing mediation, negotiation, or advisory services, we may create or process:

• Internal notes;

• Conflict analysis notes;

• Process design notes;

• Strategic recommendations;

• Draft summaries;

• Issue maps;

• Risk or option assessments;

• Communications plans;

• Preparation materials;

• Other working documents related to the engagement.

These materials may contain personal information, business information, or sensitive contextual information depending on what is shared with us.

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4.6 Website and Technical Information

When you visit our website, technical information may be collected automatically by our website platform or analytics tools, including:

• IP address;

• Browser type;

• Device information;

• Pages visited;

• Time spent on pages;

• Referring URLs;

• Interaction data;

• Cookies and similar technologies.

For more information, see the section on cookies below.

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5. How We Use Personal Information

We use personal information only where permitted by applicable law and for clearly defined purposes, including to:

 

Provide Services

We use personal information to deliver mediation, negotiation, conflict advisory, and related services, including:

• Responding to inquiries;

• Assessing fit for services;

• Scheduling calls or sessions;

• Preparing for meetings;

• Facilitating mediation or negotiation processes;

• Providing advisory support;

• Preparing strategic analysis, reports, or recommendations;

• Managing ongoing client relationships.

Legal basis: performance of a contract, steps prior to entering into a contract, legitimate interests, and/or consent where required.

 

Manage Payments and Administration

We use personal information to:

• Process payments;

• Issue invoices;

• Maintain accounting and tax records;

• Manage contracts, proposals, and service agreements;

• Confirm bookings and service delivery.

Legal basis: performance of a contract, legal obligations, and legitimate interests.

 

Communicate With You

We may use personal information to:

• Respond to questions;

• Send administrative messages;

• Confirm appointments;

• Provide service-related updates;

• Share documents or follow-up materials;

• Manage client support.

Legal basis: performance of a contract, legitimate interests, and/or consent where required.

 

Improve Our Services and Website

We may use information to:

• Improve website usability;

• Understand service demand;

• Review client experience;

• Improve our processes, communications, and offerings;

• Maintain quality assurance.

Legal basis: legitimate interests.

 

Send Marketing or Informational Communications

We may send newsletters, updates, articles, service information, or event invitations where:

• You have consented;

• You are an existing client and applicable law permits such communication;

• You have otherwise expressed interest in receiving information from us.

You may unsubscribe at any time.

Legal basis: consent or legitimate interests, where permitted by law.

 

Comply With Legal and Professional Obligations

We may use or disclose personal information where necessary to:

• Comply with applicable laws;

• Respond to lawful requests;

• Enforce agreements;

• Protect our rights, safety, property, or legal interests;

• Manage risk;

• Prevent fraud, misuse, or harm.

Legal basis: legal obligations and legitimate interests.

 

6. Marketing Communications

We may send marketing or informational communications if you have opted in, requested information, or are an existing client where applicable law permits such communication.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:

📧 hello+legal@connectinghumans.ca

Unsubscribing from marketing communications does not prevent us from sending necessary service-related or administrative communications.

 

7. Confidentiality and Disclosure Limitations

We treat information shared in the context of mediation, negotiation, and advisory services with care and discretion.

 

However, unless expressly agreed otherwise in a written agreement or required by applicable law, you acknowledge that:

• Our services do not create solicitor-client privilege;

• Our services do not create medical, therapeutic, or clinical confidentiality;

• We are not acting as your lawyer, therapist, accountant, financial advisor, or other regulated professional;

• Communications may not be protected by legal privilege.

 

We may disclose personal information where:

• Required by law, regulation, subpoena, court order, or legal process;

• Necessary to prevent imminent or serious risk of harm to a person;

• Necessary to address illegal activity, fraud, abuse, or security threats;

• Necessary to enforce our agreements or protect our legal rights;

• Disclosure is otherwise permitted or required under applicable law.

Where a specific mediation or advisory engagement includes additional confidentiality terms, those terms may be set out in a separate service agreement, mediation agreement, retainer agreement, or engagement letter.

 

8. Sharing of Personal Information

We do not sell personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our services, including:

• Website hosting providers;

• Payment processors;

• Scheduling tools;

• Video conferencing platforms;

• Email and communication providers;

• Cloud storage providers;

• Analytics providers;

• Professional advisors, including legal, accounting, tax, or insurance advisors;

• Authorities or regulators where legally required.

Service providers are expected to protect personal information and process it in accordance with applicable laws and contractual obligations.

 

9. International Data Transfers

We may process or store personal information in jurisdictions outside your province, state, or country of residence, including Canada, the United States, and other jurisdictions where our service providers operate.

Where required by law, we rely on appropriate safeguards, which may include:

• Contractual protections;

• Standard Contractual Clauses;

• Technical and organizational security measures;

• Compliance frameworks used by major service providers.

By using our services, you understand that your personal information may be transferred to or accessed from jurisdictions with privacy laws that may differ from those in your location.

 

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable website functionality;

• Improve user experience;

• Understand website traffic;

• Analyze page performance;

• Support marketing or analytics functions.

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Third-party platforms, such as Wix, Google Analytics, or similar providers, may also collect technical information according to their own privacy practices.

 

11. Record Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide services;

• Maintain business records;

• Comply with legal, tax, accounting, and contractual obligations;

• Resolve disputes;

• Enforce agreements;

• Manage risk and professional records.

Records may include emails, notes, documents, recordings, transcripts, invoices, contracts, reports, or other materials related to a service engagement.

Upon written request, we may provide access to, correct, or delete certain personal information where feasible and lawful.

Some information may need to be retained where required for legal, contractual, tax, accounting, dispute resolution, or legitimate business purposes.

Once documents, reports, summaries, or other materials are provided to a client, the client is responsible for their subsequent use, storage, disclosure, or distribution.

 

12. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information;

• Correct inaccurate or incomplete information;

• Request deletion of personal information;

• Request restriction of processing;

• Object to certain processing;

• Withdraw consent where processing is based on consent;

• Request a copy of certain personal information;

• Lodge a complaint with a privacy authority or supervisory body.

Requests may be submitted to:

📧 hello+legal@connectinghumans.ca

We may need to verify your identity before responding to a request.

 

13. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure. You acknowledge that use of our website and services involves inherent security risks.

 

14. Third-Party Services and Links

Our website or services may include links to third-party websites, tools, platforms, or embedded content.

We are not responsible for the privacy practices, security measures, or content of third-party services. We encourage you to review their privacy policies before providing personal information.

 

15. Children’s Privacy

Our services are intended for adults and professional users. We do not knowingly collect personal information from children without appropriate consent.

If we become aware that we have collected personal information from a child without required consent, we will take reasonable steps to delete it.

 

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will post the updated version on our website and revise the “Last updated” date.

Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.

 

17. Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada, without regard to conflict of laws principles, unless applicable privacy laws in another jurisdiction require otherwise.

 

18. Contact Us

For privacy-related inquiries, requests, or concerns, please contact:

Connecting Humans Inc. / Humans4
📧 hello+legal@connectinghumans.ca
📍 Ottawa, Ontario, Canada